Indian Railway Catering and Tourism Corporation or IRCTC conducts regular surveys to know the feedback of the travellers about the services provided by them. This helps them to know as to whether they are happy or satisfied with the services and whether some things need to be changed. As the survey is taken by a lot of commuters across the country, manually checking all the sheets is a difficult task. Hence, IRCTC has started using the OMR sheets for this purpose.
The OMR software helps to read these OMR survey forms. Beside from this, you can also use it to design such sheets. The IRCTC survey form provided here has been designed and created by the Addmen group using their OMR software. This survey is used to know the opinions of the travellers about the train staff, the food served, the condition of the train, etc.
The form begins with fields or space for collecting information like train number, boarding station, destination, PNR, date of journey, etc.
This is followed by the mobile number and phone number of the travellers.
Once the travellers have filled these fields, they are asked about their gender, education and occupation. They also need to enter the type of compartment, age, purpose, frequency, if they travelled with a companion, train type, etc.
There are also detailed questions about the food service as to whether it was hygienic, the quantity and quality of food as good, whether it was served on time, etc. There is space provided to provide the food suggestions too.
At the end of the form, there are a few questions about the behaviour of the staff as to know whether they were polite, responsive, etc.
There are also questions about the quality and condition of the linen and bedroll.
The OMR form reader used in survey of railway passengers for quality of services expected from IRCTC would display the data received from passengers in an Excel sheet format. As all the information is available at one place, it is easy to compare and analyze them.