Addmen has been specializing in providing OMR software services to professionals across various sectors for over a decade. Our solutions are integrated with performance-centered key features, which have evolved in terms of cost-effectiveness and processing speed, since the time the software was first made available to the public. Over the years Addmen OMR Solutions has helped several educational bodies lose their dependency on specially designed OMR sheets and expensive counterparts like OMR scanner machines.
Operating the software is very simple, even for first-time users. A user-friendly interface allows for achieving maximum reading and sheet processing speeds. User guides are designed for ease of interpretation, and all terminologies are properly explained and can be understood by anyone with basic computer skills. For instance, we prefer to use Create Sheet Design over a fairly complicated Configure OMR Template. Fine attention to detail as such has significantly contributed to building an easy interface to work with. Besides, any teething issues faced while reading the sheets or generating reports can be easily overcome by referring to the user guides.
OMR software free support is available in the following modes:
Thoroughly designed user guides with screenshots of the software are available for quick reference.
Tutorial videos are available for the updated versions.
First-time users are provided with one-to-one training sessions conducted via desktop sharing, which last around 15 to 20 minutes. There are no charges for availing repeat trainings.
We have a technical team entirely dedicated to providing OMR support services, readily available on call.
You can also readily avail online support if you are facing critical issues while processing and evaluating the sheets in the software.
Addmen provides technical support through telephone, email as well as desktop sharing. With the help of process like remote desktop sharing, it is easy to provide one-to-one guidance without the technical executive being actually present there. Our support ticket system is a well-defined and planned method which helps our clients to register their complaints and us to check and solve them. While we do not generally provide onsite support system (as the online one is affordable and efficient), in certain circumstances, you can avail this at extra charges.
Fixes for all identified bugs and errors in the software are available as updates for the older versions, and they come integrated with the newer versions. Other important updates built to boost performance are available for download by first-time users with an active license and old users who pay annual maintenance charges.
Users are welcome to contact our technical support team for assistance with a wide range of operations, such as follows:
Assistance for downloading and installing the software
One-to-one operational training that covers the processes of design, validation, printing and processing of OMR sheets. Trainings are not charged for the first year upon activation of the license; otherwise they can be availed by subscribing to our Annual Maintenance Contract (AMC).
Online monitoring offers support during complex and critical data reading and processing tasks.
Remote assistance for test sheet reading and evaluation, during times when the operator is unavailable.